As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.
Any merchandise purchased in a store should be returned to the store where it was purchased. All returns must remain unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.
Credit Card Use
- American Express
Credit Cards – The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.
Debit Cards – Payment is deducted from your account at the time your card is approved. A receipt is included and accompanies each order.
Gift Card Terms and Conditions – The Karma And Luck gift card is available at Karma And Luck store in any amount from $100 to $10,000. Gift Cards are available for purchase online in pre-set denominations. Gift cards may be redeemed only at Karma And Luck store or online for purchases within the U.S. Not redeemable for cash or credit except where required by law. For questions, card balance, or to locate a Karma And Luck. Karma And Luck is not responsible for lost or stolen gift cards.
Sales tax will not be applied when you purchase a gift card. If merchandise items are included in your order, tax will only apply to merchandise items.
Gift cards will be shipped via FedEx and will require a signature upon delivery.
Sales tax is automatically applied to your Karma And Luck order in accordance with individual state codes and regulations. If your shipping address is in one of the following states – AZ, CA, CO, FL, GA, HI, IL, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TN, TX, VA, WA, or the District of Columbia.
Order Status & History
Order Updates: We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering. *Excluding items shipped from vendor.
Only registered customers are allowed access to web order status and history. Non-registered customers are denied online access to order status and history. You may however request information via email or online chat. Please provide the order confirmation number displayed after placing your order so we can respond quickly and attend to your concerns accurately.
You may cancel any Karma And Luck order as long as the order status is “in process.” If order status has changed to “shipped,” it can no longer be cancelled.
REGISTERED CUSTOMERS: You may cancel your web order online by logging into your account, then select “View Web Order History,” click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.
Care for your Karma and Luck Jewelry
Because of the delicate nature of jewelry, any damage caused by wear and tear will not be replaced. Please follow the guidelines listed below to ensure your jewelry will not be damaged.
- Always remove your jewelry before swimming, showering or bathing or cleaning with household chemicals, especially ones containing bleach or ammonia.
- Be sure to apply hairspray, creams, makeup and fragrance prior to putting on your jewelry.
- Do not expose leather jewelry to water or any form of moisture, and always make sure your plated jewelry is dry prior to storing—moisture leads to natural tarnish.
Refund and exchange policy
We offer two weeks return/exchange policy with a receipt.
Defective items purchased within 1 year with proof of purchase, you may request a special promo code for 50% off the same item.
If the item you ordered is damaged/faulty and If you received incorrect item or missing item, contact our Customer Service Representative firstname.lastname@example.org.
You’ll receive a refund or replacement once we receive the item back, if the item is in stock.
Partial refunds for items that are damaged, missing parts, not in the original condition, or have signs of use for reasons not due to manufacturer’s defect are issued 50% off the items price.
Processing a Return with Packing Slip
The packing slip received in your shipment includes a return form and shipping label for your convenience. If you retained these forms, please follow the instructions below to process your return:
- Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.
- Fill in the “RETURN DETAIL” page of your packing slip. In the items list, write a return reason code (provided on the form) and the quantity for each item from the order that is being returned.
Return reasons are as follows:
Damaged / Defective
Color faded / Discolored
Not as pictured
Damaged in transit
- Put the “RETURN DETAIL” page into the box before sealing it.
- Seal the package.
- Affix the return shipping label on the outside of the box.
The address is on your pre-printed label. All returns must be sent with proper documentation to:
KARMA AND LUCK 3720 W Oquendo Rd, #101, Las Vegas, NV 89118.
Returns without Packing Slip
If you do not have your original “RETURN DETAIL” form or shipping label, you can still return your items using one of the options below:
- Use your own shipping method
We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Fossil is not responsible for packages lost in transit if sent via a non-trackable carrier.
Our shipping address for returns is: KARMA AND LUCK 3720 W Oquendo Rd, #101, Las Vegas, NV 89118.
A shipping label from Karma And Luck
Fill out both sides of the Return Form on our website (link) and include the Return Form with your items. Include your name, e-mail address, attach pictures, and phone number so that we can contact you, if necessary.
As we receive your request, the shipping label will be emailed you.
Package your return item in the manufacturer’s product box and packaging (if available).
Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
Print the Prepaid Return Label and mail your return via United States Postal Service.
Returns can be mailed to: KARMA AND LUCK 3720 W Oquendo Rd, #101, Las Vegas, NV 89118.
It takes up to two weeks to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.
International Order Returns
Returns policies for orders shipped internationally and returns from military addresses outside of the United States, the customer will be responsible for any costs associated with return shipping.