How Does It Work?
1. Register a customer account with us. (current account holders will automatically be signed up). Shopping in person? Simply ask in-store for a loyalty card to collect points.
2. Log in to your account to find different ways to earn points, such as sharing a referral link or joining us on social. Points from purchases will be added automatically.
3. Your points balance, along with our $5, $10 and $15 reward vouchers will display at the top of your account. For every 500 points you earn, a $5 voucher will be unlocked.
4. When you’ve unlocked a voucher and are ready to put it towards your order click ‘redeem’ to reveal a coupon code that can be pasted into our checkout promo box. Happy discount!
How to Earn
|Access to competitions & exclusive treats||✓||✓||✓|
|Invited to focus groups||✓||✓|
|Double point weekends||✓||✓|
|Early access to sale & promotions||✓|
|First look at new collections||✓|
How do I view my point balance?
Your point balance is on every page in the top bar.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
I purchased in-store and my points aren't in my account yet?!
In-store purchases take a little longer to process into your account, please give us a day for the points to appear. If you're concerned your points haven't been added please contact us.
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please use our normal contact details.
What happens if I return an item that I used loyalty points to purchase?
If one item is purchased with loyalty points, the points will be refunded to your account along with any funds, if necessary. If multiple items are purchased, the loyalty points will be spread evenly throughout the order and the correlating points will be refunded according to what item/items were returned.