All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days with proof of purchase. Return shipping is not included. Sale items are non-refundable. Our scents collection, sage sticks, candles, and soaps cannot be returned or exchanged after being opened or used. Returns are processed within 5-7 business days after being delivered and received.

All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days with proof of purchase. During the holiday season, we offer an extended 60-day exchange window. Purchases made between November 1st to December 31st at midnight can be exchanged within 60 days of delivery with proof of purchase.

After you complete your purchase, you will receive an email confirmation with shipping information. You can enter your tracking number here.

Genuine stones naturally vary in color and size. Each piece is unique and may differ slightly from the product pictured. We aim to make our photos and descriptions as accurate as possible. Due to the natural variability of gemstones and individual device displays, there may be a slight color variation.

Avoid contact with water, chemicals and perfumes as these may cause tarnishing and discoloration. Clean gently with a dry, non-abrasive cloth.

We accept payments from VISA, MasterCard, American Express, and Apple Pay.

We partner with Shop Pay. Shop Pay is a third-party vendor. For questions, please visit their website directly.

Our system allows the use of only one promo code per order. Unfortunately, we do not offer price adjustments and promo codes cannot be prorated or combined. After your first order, you will receive a promotional discount applicable to your second order, such code cannot be retroactively applied to the first order.

Sales tax is automatically applied to your Karma And Luck order following individual state codes and regulations. Tax will be added if your shipping address is in one of the following states – AZ, CA, CO, FL, GA, HI, IL, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TN, TX, VA, WA, or the District of Columbia.

You may change or cancel any Karma And Luck order as long as the order status is “in process.” Once the order status has changed to “shipped,” we can not change or cancel your order as it is now in the hands of our carriers.

We try our best to make sure you don't have to pay additional import or customs tax/duty charges but sometimes it is out of our control. If you are charged additional taxes/duties, you are responsible for the payment of them as it is out of our hands at that point. Please see our Shipping Policy for more information on taxes and duties.

Shipping costs are calculated at checkout and vary depending on your item's weight and your shipping location. We strive to ensure shipping charges are affordable, however, we are at the mercy of our shipping carriers.

Most orders are shipped within 3 business days. Before shipping, all items are cleansed in our Sacred Blessing area to ensure they arrive to you with the highest positive healing vibrations. Once your item ships, we will notify you via email. Please note that during busy seasons, processing an order can take 5-7 business days.

Our system sends a confirmation email after you make your purchase and it will include your order number. If you didn’t receive it, please check your Spam Folder. If you are concerned that your order didn’t go through, and you haven’t received a confirmation email, please email us at info@karmaandluck.com

Customers typically receive their orders within 1-3 weeks, however, this timeframe may vary for international customers. Pre-ordered items will be shipped 3-4 weeks after purchase.

To ensure that your items are shipped as quickly as possible, some items may arrive separately.

Please allow our carriers 2-3 business days after the shipment date to update your tracking info.

All of our items are handcrafted by our artisans around the globe and shipped out of our fulfillment house in Las Vegas, NV.

Please check your address on your confirmation email, which you should have received after your purchase. If there is a mistake with your address, please contact us at info@karmaandluck.comas soon as possible.PLEASE NOTE: Once an order has left our warehouse, we are no longer able to change the shipping address. In that case, please contact USPS (once the tracking is updated) to intercept the package and provide the new address to them directly.Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company is not liable for any losses or damages incurred.

Yes, we do!

Even with prompt shipping, the average delivery time is between 10-21 business days, excluding any delays and customs checks. This is also the case for Express shipping. Taxes and fees are determined according to local import rules.

You can read it here.

Unfortunately, our system requires that all exchanges be made where they were purchased. Please exchange your online purchase by contacting us at info@karmaandluck.comand then shipping the item(s) back to us.

Genuine stones naturally vary in color and size. Each piece is unique and may differ slightly from the product pictured. We take great pride in ensuring that the product images in our online catalog represent the look and quality of the items our customers receive. Should this not be the case, please send a photo of the item you received to info@karmaandluck.comso we can confirm that the correct product was shipped.

Our products are handcrafted with care with strong attention to detail and quality. Due to the delicate nature of some designs, breakage can occur, although it is rare. If your item is broken, please contact us and send a photo of your item and receipt to info@karmaandluck.com. Replacements are offered if the item is defective and within 30 days of being purchased. Damages caused by regular wear do not qualify for a replacement. Defective items within the price range of $49+ purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.

As a retail business, our prices may change in response to trends, inventory, and demand from the consumer. As such, we are not able to offer price adjustments.

All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days with proof of purchase. During the holiday season, we offer an extended 60-day exchange window. Purchases made between November 1st to December 31st at midnight can be exchanged within 60 days of delivery with proof of purchase. Sale items are not eligible for exchanges. Our scents collection, sage sticks, candles, and soaps cannot be returned or exchanged after being opened or used. After an exchange is made, the item(s) do not qualify for refunds.

Returns are processed within 5-7 business days after being delivered and received. Due to our limited stock, we cannot guarantee replacements or exchanges to 100%. If the item you wish is out of stock you will have the possibility to pick a different item for a replacement. Online purchases may only be returned or exchanged through our customer support team at info@karmaandluck.comReturn labels will be provided only for damaged or defective products within the policy time. Please note that shipping fees are non-refundable. The services provided by Redo for exchanges, credits, pick-ups, and other related services are nonrefundable.

Returns for exchanges, replacements, or refunds will need to be done within 30 days of being delivered (the delivery date is provided by the carrier). International customers must cover shipping expenses to return their products to the US. Karma and Luck will ship the replacement piece (due to damage) to the country of destination, cost-free. Returns for exchanges will be charged a shipping fee. Items under final sale or clearance being Women, Men, Kids, Home Decor, or others may not be returned or exchanged. Please note that shipping fees are non-refundable. The services provided by Redo for exchanges, credits, pick-ups, and other related services are nonrefundable.

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Karma and Luck to provide the best possible user experience to our international customers.

Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.

If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.

If you have already placed and received an order, please follow the return steps in our return's portal here.

You can view your order tracking here.

Unfortunately, we do not have gift options available right now, but all of our items are beautifully packaged in a protective box that makes a great first impression.

Yes, we do! Karma And Luck gift cards are available at Karma And Luck stores and online in any amount from $100 to $10,000. Gift Cards are available for purchase online in pre-set denominations. They may be redeemed only at Karma And Luck stores or at https://www.karmaandluck.com/ for purchases within the U.S. They are not redeemable for cash or credit except where required by law. Karma And Luck is not responsible for lost or stolen gift cards. Sales tax will not be applied when you purchase a gift card. If merchandise items are included in your order, tax will only apply to merchandise items. Gift cards will be shipped via FedEx and will require a signature upon delivery.

We are sorry to hear that and apologize for the inconvenience. Please email us at info@karmaandluck.comwith the gift card number and amount so that we can investigate.

Yes, you can combine a gift card with a promo code :)

No, our gift cards never expire!

No problem! When returning an item that was purchased with a gift card, the refund will be issued to a new gift card.

Your privacy is our priority. We will never share your contact information. You can read our full privacy policy here.

Commerce is never more important than global citizenship. We take pride in our fair wage & fair trade relationships. The energetic integrity and ethical sourcing of our crystals ensure they are vibrating at their highest frequency. We keep track of the details to ensure we’re putting our planet and its inhabitants first.

Our designs are inspired by tradition instead of fleeting trends. From generation to generation, our craftspeople specialize in heritage skills like silversmithing, carving, and painting and adapt them to our modern outlook. Each piece is made by hand, from braided thread to painted enamel. From pencil on paper to arriving in your hands, the purpose of each piece is to bring you a step closer to your destiny.

For every Tree of Life purchased, we donate to the Make-A-Wish Foundation to grant the wishes of children facing terminal illness. We team up with 4 Square Las Vegas to help provide wholesome food to hungry people, while passionately pursuing a hunger-free community. We have partnered with EcoDrive to take action toward carbon reduction in love and dedication to our Planet Earth. Let’s work together to cocreate a brighter, more sustainable future!