We accept eligible returns within 30 days of delivery with proof of purchase. All returns for a refund must be approved in advance by our Customer Experience team. Customers are responsible for purchasing their own return shipping label and providing the tracking information, order number, and reason for the return. Once the returned merchandise has been received and inspected, approved refunds are processed within 5–7 business days. Original shipping charges are non-refundable. Sale items, earrings, and engraved or personalized products are final sale. Opened or used scents, sage, candles, and soaps cannot be returned or exchanged. Once an exchange has been completed, the exchanged item is no longer eligible for a refund.

For assistance, please contact our Customer Experience team at info@karmaandluck.com.

We accept eligible exchanges within 30 days of delivery with proof of purchase. Exchanges must be reviewed and approved by our Customer Experience team. Complimentary return shipping labels are provided for approved exchanges.

Holiday Exchange Policy: During the 2026 holiday season, we offer an extended 90-day window for eligible exchanges and replacements on qualifying holiday purchases. Please note that the extended holiday window applies exclusively to exchanges and replacements. Refund requests remain subject to our standard 30-day return policy.

Sale items, earrings, and engraved or personalized products are final sale. Opened or used scents, sage, candles, and soaps cannot be exchanged.

To request an exchange, please contact info@karmaandluck.com with your order number and details.

After you complete your purchase, you will receive an email confirmation with shipping information. You can enter your tracking number here.

Genuine stones naturally vary in color and size. Each piece is unique and may differ slightly from the product pictured. We aim to make our photos and descriptions as accurate as possible. Due to the natural variability of gemstones and individual device displays, there may be a slight color variation.

Avoid contact with water, chemicals and perfumes as these may cause tarnishing and discoloration. Clean gently with a dry, non-abrasive cloth.

We accept payments from VISA, MasterCard, American Express, and Apple Pay.

Karma and Luck offers flexible payment options through Shop Pay Installments, Klarna, and Afterpay. Available payment options will be displayed at checkout. Eligibility, payment plans, and approval are determined by each payment provider and may vary by customer and order. For questions regarding payment schedules, financing terms, or existing installment plans, please contact your payment provider directly.

Our system allows the use of only one promo code per order. Unfortunately, we do not offer price adjustments and promo codes cannot be prorated or combined. After your first order, you will receive a promotional discount applicable to your second order, such code cannot be retroactively applied to the first order.

Sales tax is automatically applied to your Karma And Luck order following individual state codes and regulations. Tax will be added if your shipping address is in one of the following states – AZ, CA, CO, FL, GA, HI, IL, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TN, TX, VA, WA, or the District of Columbia.

If you need to modify or cancel your order, please contact our Customer Experience team as soon as possible at info@karmaandluck.com.

We will do our best to accommodate your request; however, changes and cancellations are not guaranteed, even if your order is still processing. Once an order has shipped, we are unable to modify or cancel it.

We try our best to make sure you don't have to pay additional import or customs tax/duty charges but sometimes it is out of our control. If you are charged additional taxes/duties, you are responsible for the payment of them as it is out of our hands at that point. Please see our Shipping Policy for more information on taxes and duties.

Shipping costs are calculated at checkout and vary depending on your item's weight and your shipping location. We strive to ensure shipping charges are affordable, however, we are at the mercy of our shipping carriers.

Most orders are shipped within 3 business days. Before shipping, all items are cleansed in our Sacred Blessing area to ensure they arrive to you with the highest positive healing vibrations. Once your item ships, we will notify you via email. Please note that during busy seasons, processing an order can take 5-7 business days.

Once your order is successfully placed, you will receive a confirmation email containing your order number. If you haven't received it, please check your spam or junk folder. If you still cannot locate your confirmation email, contact our Customer Experience team at info@karmaandluck.com with the email address used at checkout so we can assist you.

Customers typically receive their orders within 1-3 weeks, however, this timeframe may vary for international customers. Pre-ordered items will be shipped 3-4 weeks after purchase.

To ensure that your items are shipped as quickly as possible, some items may arrive separately.

Please allow our carriers 2-3 business days after the shipment date to update your tracking info.

All of our items are handcrafted by our artisans around the globe and shipped out of our fulfillment house in Las Vegas, NV.

If you notice an error in your shipping address after placing an order, please contact our Customer Experience team as soon as possible at info@karmaandluck.com with your order number and the correct shipping address. We will do our best to assist you, but address changes are not guaranteed once an order has been placed.

Once an order has shipped, we are unable to modify the shipping address. If your package is being delivered by USPS, you may contact USPS directly to inquire about available Package Intercept options. Availability and additional fees may apply.

Yes, we do!

Even with prompt shipping, the average delivery time is between 10-21 business days, excluding any delays and customs checks. This is also the case for Express shipping. Taxes and fees are determined according to local import rules.

Yes! You can review our full Shipping Policy here: https://www.karmaandluck.com/pages/shipping

Exchanges must be processed through the original purchase channel. Items purchased online cannot be exchanged at our retail locations.

For online purchases, please contact our Customer Experience team at info@karmaandluck.com with your order number and exchange request. Our team will review your request and provide return instructions and a prepaid shipping label if the exchange is approved.

Please do not ship any items back without prior authorization.

Natural gemstones may vary slightly in color, size, and appearance, making each piece unique. If you believe you received an incorrect item or that your product differs significantly from its description, please contact our Customer Experience team at info@karmaandluck.com with your order number and clear photos of the item. Our team will review your concern and assist you with the next steps.

If your item arrives damaged or develops a defect, please contact our Customer Experience team at info@karmaandluck.com with your order number, proof of purchase, and clear photos of the issue.

Approved replacements are available for manufacturing defects reported within 30 days of delivery. Damage caused by normal wear and tear is not covered. For eligible defective items with an original purchase price of $49 or more, reported within one year of purchase, a one-time 50% discount on the same item may be offered following review by our Customer Experience team.

All claims are subject to verification and approval.

As a retail business, our prices may change in response to trends, inventory, and demand from the consumer. As such, we are not able to offer price adjustments.

All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days with proof of purchase. During the holiday season, we offer an extended 60-day exchange window. Purchases made between November 1st to December 31st at midnight can be exchanged within 60 days of delivery with proof of purchase. Sale items are not eligible for exchanges. Our scents collection, sage sticks, candles, and soaps cannot be returned or exchanged after being opened or used. After an exchange is made, the item(s) do not qualify for refunds.

Returns are processed within 5–7 business days after the returned item has been received and inspected. Customers are responsible for return shipping costs when requesting a refund. Complimentary return labels are provided for approved exchanges, store credit returns, and damaged or defective item replacements. Replacement availability is subject to stock.

Returns for exchanges, replacements, or refunds will need to be done within 30 days of being delivered (the delivery date is provided by the carrier). International customers must cover shipping expenses to return their products to the US. Karma and Luck will ship the replacement piece (due to damage) to the country of destination, cost-free. Returns for exchanges will be charged a shipping fee. Items under final sale or clearance being Women, Men, Kids, Home Decor, or others may not be returned or exchanged. Please note that shipping fees are non-refundable. The services provided by Redo for exchanges, credits, pick-ups, and other related services are nonrefundable.

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Karma and Luck to provide the best possible user experience to our international customers.

Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.

If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.

If you have already placed and received an order, please follow the return steps in our return's portal here.

You can view your order tracking here.

We do not currently offer gift-wrapping services. However, our products come beautifully presented in branded packaging and pouches, making them perfect for gifting. Gift boxes are also available for purchase separately.

Yes, we do! Karma And Luck gift cards are available at Karma And Luck stores and online in any amount from $100 to $10,000. Gift Cards are available for purchase online in pre-set denominations. They may be redeemed only at Karma And Luck stores or at https://www.karmaandluck.com/ for purchases within the U.S. They are not redeemable for cash or credit except where required by law. Karma And Luck is not responsible for lost or stolen gift cards. Sales tax will not be applied when you purchase a gift card. If merchandise items are included in your order, tax will only apply to merchandise items. Gift cards will be shipped via FedEx and will require a signature upon delivery.

We are sorry to hear that and apologize for the inconvenience. Please email us at info@karmaandluck.comwith the gift card number and amount so that we can investigate.

Yes, you can combine a gift card with a promo code :)

No, our gift cards never expire!

No problem! When returning an item that was purchased with a gift card, the refund will be issued to a new gift card.

Your privacy is our priority. We will never share your contact information. You can read our full privacy policy here.

Commerce is never more important than global citizenship. We take pride in our fair wage & fair trade relationships. The energetic integrity and ethical sourcing of our crystals ensure they are vibrating at their highest frequency. We keep track of the details to ensure we’re putting our planet and its inhabitants first.

Our designs are inspired by tradition instead of fleeting trends. From generation to generation, our craftspeople specialize in heritage skills like silversmithing, carving, and painting and adapt them to our modern outlook. Each piece is made by hand, from braided thread to painted enamel. From pencil on paper to arriving in your hands, the purpose of each piece is to bring you a step closer to your destiny.

For every Tree of Life purchased, we donate to the Make-A-Wish Foundation to grant the wishes of children facing terminal illness. We team up with 4 Square Las Vegas to help provide wholesome food to hungry people, while passionately pursuing a hunger-free community. We have partnered with EcoDrive to take action toward carbon reduction in love and dedication to our Planet Earth. Let’s work together to cocreate a brighter, more sustainable future!