Karma and Luck is the home for modern spiritual jewelry and home decor from around the world. We are uniting cultures, sharing beliefs, lifestyles, and experiences from the far corners of the world, and celebrate these cultures together.
Position: Associate Manager
Reports to: General Manager
Our Associate Manager drive execution in the store by coaching and developing associates’ behaviors, which results in profitable, top line sales profitability and the ultimate Karma and Luck customer journey.
Our Associate Manager creates an open-door climate where store associates feel comfortable sharing their views, while demonstrating effective outward and upward communication with upper leadership.
Our Associate Manager actively attracts and recruits new store associates, while assessing the strength and developmental opportunities of current associates.
Our Associate Manager maintain a fully staffed store by filling all open positions, with the partnership of the Brand Education Manager in a timely fashion, including conducting either a 30/60/90 day touch-base and Individual Developmental Plan (IDP).
-Creates a deliberate, achievable businesses mindset, leveraging company tools and initiatives to deliver monthly, quarterly, and annual store key performance indicators.
-Communicates clear priorities and relevant information in a timely manner amongst the store population.
-Lead the store’s overall key performance indicators (KPI’s) success, understanding individual store’s performance, and adjust business accordingly.
-Promotes teamwork, creating enthusiasm, passion and desire to excel by empowering others to achieve the Karma and Luck journey.
-Highly engaged and eager to coach and develop direct reports, driving an inclusive bench succession planning and nine box execution of top talent leadership for the company.
-Promotes highly motivated behaviors that demonstrate emotionally engaged “in store” Karma and Luck customer experiences.
-Represents and reinforces the Karma and Luck brand in a positive manner through compelling visual presentations.
-Supports and leads new initiatives, demonstrates personal flexibility, and emulates our Karma and Luck values.
-Drives a positive customer experience thru consistent company’s visual expectations, maximizing in store category dominance. storytelling, and visual details for the Karma and Luck customer journey.
-Ensures our customers have consistent quality experiences in our stores, while coaching and motivating our associates with in-the-moment feedback to achieve store performance goals and maintain a selling focus in the store.