Loyalty Has Its Benefits

Karma and Luck's Loyalty Program

Our loyalty program where you can earn points and gain access to exclusive treats and discounts..

Sign Up

How Does It Work?

How to Earn

Make a purchase

5 points per $1

Create an account

250 points

Refer a friend

1500 points

Sign up to our mailing list

50 points

Happy Birthday!

500 points

Follow us on Instagram

50 points

Tier Overview

Bronze

Spend $100

Silver

Spend $500

Gold

Spend $1000

Tier Benefits

Access to competitions & exclusive treats
Invited to focus groups
Double point weekends
Early access to sale & promotions
First look at new collections

FAQs

  1. How do I view my point balance?

    Your point balance is on every page in the top bar.

  2. Is there a limit to the number of points I can earn?

    No. Go ahead and earn as many as you can!

  3. What do the 'approved', 'pending' and 'cancelled' statuses mean?

    Approved: These points can be redeemed on rewards immediately
    Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals
    Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

  4. I completed an activity but didn't earn points!

    It can sometimes take a few minutes for us to process your activity and provide your points.

  5. I purchased in-store and my points aren't in my account yet?!

    In-store purchases take a little longer to process into your account, please give us a day for the points to appear. If you're concerned your points haven't been added please contact us.

  6. Can I use my points during checkout?

    Not directly - please redeem your points for a voucher which can then be applied during checkout.

  7. How do I leave the program?

    If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

  8. What happens if I leave and decide to join again?

    Just contact us and we'll re-enroll you. However, your point total will begin from zero.

  9. Where can I report a problem or give feedback?

    Please use our normal contact details.

  10. What happens if I return an item that I used loyalty points to purchase?

    If one item is purchased with loyalty points, the points will be refunded to your account along with any funds, if necessary. If multiple items are purchased, the loyalty points will be spread evenly throughout the order and the correlating points will be refunded according to what item/items were returned.


Ready to Join?

Earn points and gain access to exclusive treats and discounts..

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