Return Policy

At Karma and Luck, we want your jewelry to resonate with your soul. If a piece isn’t quite right, eligible items may be returned or exchanged within 30 days of delivery, subject to the terms below. Your statutory rights remain unaffected.

Start a Return

If you purchased with Checkout+, please click here to start your return.

If you did not purchase with Checkout+, please contact us at info@karmaandluck.com for further assistance.

US (Domestic) Return Policy

• 30 days from delivery to return or exchange eligible items.
• Added Checkout+ at checkout? Exchanges and returns for store credit are free, with a prepaid label.
• Want a refund to your original payment? You can, but you’ll need to buy your own return label.
• Clearance items are non-refundable under our voluntary return policy. Earrings and engraved pieces are final sale. See the EU section for statutory exceptions.

What Can Be Returned

Eligible items can be returned or exchanged within 30 days of delivery with proof of purchase. Clearance items are non-refundable under our voluntary return policy; an ordinary sale or promotional discount alone does not make an item clearance. The following items cannot be returned or exchanged under our voluntary policy:

• Clearance items: no refund
• Earrings
• Engraved or personalized items

Scents (sage sticks, candles and soaps) can be returned or exchanged only if unopened and unused.

Exchanges & Store Credit

With Checkout+ (US domestic orders): eligible exchanges and returns for store credit are free, with a prepaid return label, and are processed through Checkout+ when selected at checkout.

The Checkout+ service fee is non-refundable under our voluntary policy. This does not make an eligible merchandise refund non-refundable or limit any mandatory legal right to reimbursement.

Due to limited inventory, we cannot guarantee item availability for exchanges. If your selected item is out of stock, you will have the option to choose a different item.

After an exchange has been completed, the item is no longer eligible for a refund under our voluntary policy. Statutory consumer rights remain unaffected.

Without Checkout+: contact info@karmaandluck.com within 30 days of delivery with your order number to request an eligible exchange or return for store credit. Customer Support will confirm eligibility, return instructions, and any shipping charges before you send the item.

Returns For a Refund

Refunds go back to your original payment method. The following approval, label, and processing rules apply to voluntary returns; statutory EU withdrawals follow the EU section below.

1. Request approval first. Email info@karmaandluck.com with your order number before sending anything back.
2. Ship your return. Once approved, purchase and pay for your own return shipping label from the carrier of your choice, including if you purchased Checkout+. Karma and Luck does not cover return shipping for voluntary refunds.
3. Send us the tracking number so we can watch for your package.
4. Include your order number and reason for return inside the package. Missing details can slow things down.

Refunds are issued within 5–7 business days after we receive and inspect your return. Original shipping fees and return shipping costs are non-refundable under our voluntary policy, subject to the statutory EU rules below.

Damaged or Defective Items

Report a damaged or defective item within 30 days of delivery, and we’ll send a replacement, with a prepaid return label. Damage from normal wear doesn’t qualify.

For pieces priced at $49 or more, if a defect appears within 1 year, you may qualify for a one-time 50% off code for the same item. Proof of purchase is required. These voluntary benefits do not replace or limit statutory remedies for faulty goods.

Orders Delivered to the EU

Where EU consumer law applies to your purchase, you may cancel an online or other distance purchase without giving a reason by notifying us within 14 days after you, or a person you designate other than the carrier, receive the goods. For goods in one order delivered separately, the period runs from receipt of the last item. Ordinary sale and clearance pricing does not remove this right.

• How to withdraw: email info@karmaandluck.com with a clear statement that you wish to withdraw and details identifying your order. No prior approval, reason, or Checkout+ purchase is required. You may use the statutory model withdrawal form, but it is optional. Keep evidence that you sent your notice before the deadline.
• Sending it back: send the goods back without undue delay and no later than 14 days after notifying us. You pay the direct return cost only if we informed you before purchase and have not agreed to cover it. We bear the return cost for faulty goods.
• Your refund: we reimburse payments, including the least expensive standard outbound delivery charge offered for the order, without undue delay and within 14 days after your withdrawal notice. Any extra charge for a premium delivery option need not be reimbursed. Unless we offered to collect the goods, we may withhold reimbursement until we receive them or evidence of dispatch, whichever comes first. We use the same payment method unless you expressly agree otherwise, without reimbursement fees. Our usual 5–7 business-day inspection period cannot extend this legal deadline.
• Condition: you may inspect the goods as necessary to establish their nature, characteristics and functioning. Any deduction is limited to diminished value caused by handling beyond that, and is not allowed if we failed to provide the required withdrawal information. Inspection does not itself remove your withdrawal right.
• Exceptions: goods made to your specifications or clearly personalized, such as personalized engraving, may be excluded. The hygiene exception applies only to sealed goods genuinely unsuitable for return for health protection or hygiene reasons that were unsealed after delivery; earrings or scents are not automatically excluded just because of their category. Mandatory legal rights prevail over clearance/final-sale labels, exchange restrictions, Checkout+ fees, shipping exclusions, and gift deductions. For faulty goods, EU law provides a minimum two-year legal guarantee, with free remedies under applicable law; longer national protection may apply.

International Returns (non-EU)

Returns must be requested within 30 days of delivery.

• Return shipping is at your cost, unless the item is defective.
• Original shipping fees are non-refundable.
• Exchanges may include additional shipping fees.
• Replacements for eligible defective items ship free.

If your order was delivered to the EU, you have additional rights, covered in Orders delivered to the EU.

Cancellations

• You can cancel within 5 hours of placing your order for a full refund.
• Pre-orders can be canceled any time before they’re processed.

Promotions & Gifts

• One promo code per order.
• Promotions are valid only during their stated dates.
• Online and in-store promotions may differ.
• If you return an order that came with a free gift, please return the gift too. Otherwise, we may deduct its value from your refund.

Good to Know

• Returns and exchanges for online orders are handled by our Customer Support team at info@karmaandluck.com.
• Shop Promise delivery guarantees are managed by Shop Pay. Shipping fees are non-refundable under our voluntary policy, subject to applicable statutory rights, including those described in the EU section.