Return Policy

At Karma and Luck, we want your jewelry to resonate with your soul. If something doesn’t feel quite right, we’re here to help.

Start a Return

For Redo customers, please click here to start your return.

If you did not purchase Redo, please contact us at info@karmaandluck.com for further assistance.

Return Eligibility

All orders (except sale items, earrings, and engraved collections) may be returned or exchanged within 30 days of delivery with proof of purchase.

  1. Sale items are non-refundable.
  2. Earrings and engraved items are final sale and cannot be returned or exchanged.
  3. Scents (including sage sticks, candles, and soaps) cannot be returned or exchanged once opened or used.
  4. After an exchange has been completed, the item is no longer eligible for a refund.

Returns for Refund

Returns for refunds must be submitted for approval via email at info@karmaandluck.com prior to returning any item.

Once a refund return is approved, customers are responsible for purchasing and paying for their own return shipping label and may use the shipping carrier of their choice.

After shipping the return, customers must provide Karma and Luck Customer Service with the return tracking information so that the shipment can be properly monitored and identified upon arrival.

Please make sure to include your order number and reason for return with your package. Returns received without sufficient order information may experience processing delays.

Karma and Luck does not cover return shipping costs for returns requesting a refund.

Complimentary/prepaid return labels are provided only for eligible damaged or defective item replacements, exchanges, or gift card/store credit returns, in accordance with our return policy.

Refunds will be issued to the original form of payment within 5–7 business days after the returned item is received and inspected.

Original shipping fees and return shipping costs are non-refundable.

Exchanges & Store Credit (Redo)

Exchanges, store credit, and related services are processed through Redo when selected at checkout.

The services provided by Redo (including exchanges, credits, and return services) are non-refundable.

Due to limited inventory, we cannot guarantee item availability for exchanges. If your selected item is out of stock, you will have the option to choose a different item.

Defective or Damaged Items

Replacements are offered for defective items reported within 30 days of delivery.

Please note:

  1. Damage caused by normal wear does not qualify.
  2. A prepaid return label will be provided for eligible damaged or defective items within the policy timeframe when a replacement is being processed.

For items priced at $49 or more, reported defective within 1 year with proof of purchase, customers may qualify for a one-time 50% off promo code for the same item.

Return Instructions (Approved Returns Only)

  1. Securely pack your item(s), preferably in the original packaging.
  2. Include your order number and reason for return with the package.
  3. If returning for a refund, purchase your own return shipping label using the carrier of your choice.
  4. Send the tracking number to Karma and Luck Customer Service at info@karmaandluck.com after shipping your return.
  5. We strongly recommend using a trackable shipping service and retaining your shipping receipt until your refund has been completed.

For eligible damaged/defective replacements, exchanges, or gift card/store credit returns, a prepaid return label will be provided when applicable under our policy.

International Returns

  1. Returns must be requested within 30 days of delivery.
  2. Customers are responsible for return shipping costs unless the item is defective.
  3. Shipping fees are non-refundable.
  4. Exchanges may be subject to additional shipping fees.
  5. Replacement items for eligible defects will be shipped at no cost.

Cancellations

  1. Orders may be canceled within 5 hours of placement for a full refund.
  2. Pre-orders may be canceled at any time prior to processing.

Promotions & Gifts

  1. Only one promo code may be used per order.
  2. Promotions apply only within their specified timeframe.
  3. Online and in-store promotions may differ.
  4. If a return is requested, any promotional gift must also be returned or its value may be deducted from the refund.

Additional Notes

  1. Online purchases must be handled through our Customer Support team at info@karmaandluck.com.
  2. Shop Promise (Shop Pay) delivery guarantees are managed by Shop Pay. Shipping fees are non-refundable.