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I bought this particular tree for a client. I was extremely happy with my first order from this company. I just got back from vacation & was excited to see my new trees. The most expensive one (money tree) was just in a bag, wrapped with paper & taped. Terrible presentation for a gift to a client. No explanation on a card or anything of what the tree is, like they do on the cylinder boxes. When I called customers service, she just kept saying that’s how it is & disregarding how upset I was. The tree that came in cylinder box was great as the first order. The 3rd tree which comes in a different box would have been ok except for they taped it poorly & will also make a terrible gift presentation. That one also had no explanation of what the tee is for my client. It’s to much of a hassle to return & I need to get these gifts out by Monday. After my experience with customer service, I don’t think I will order from this company again.